Frequently Asked Questions

(FAQs)

How do I book a car with Metrolease?

We offer a wide range of vehicles, including sedans, SUVs, and delivery vans, suitable for personal use, rideshare services like Uber and Lyft, and more. Explore our fleet to find the perfect fit for your needs.

You may cancel your booking free of charge up to 24 hours before the rental period begins. Cancellations made within 24 hours of the start time may be subject to a cancellation fee.

Yes! We specialize in long-term rentals for individuals and businesses. Whether you need a car for a month or longer, we offer flexible rates and contracts.

You’ll need a valid driver’s license. Additional requirements may apply based on your rental duration.

Yes, many of our vehicles can be driven outside Illinois. Please let us know your travel plans ahead of time so we can confirm any restrictions.

We offer unlimited miles on all rentals.

Yes. Additional drivers must meet our age and license requirements and be listed on the rental agreement. Subject to additional fees.

We accept all major credit cards and debit cards. We also accept Zelle, Apple Cash, and PayPal

Of course! Contact us before your scheduled return date, and we’ll update your rental agreement accordingly.

All vehicles are professionally cleaned and sanitized before each rental to ensure a safe and comfortable experience.

Pets are allowed in some vehicles. Please let us know in advance, and ensure the car is returned clean to avoid any cleaning fees.

Yes, a refundable security deposit of $500 is required at the time of pickup.

Yes! We accept valid international licenses as long as they are in English or accompanied by an official translation or international driving permit.

Yes, we can provide contactless pickup and drop-off for your convenience.

You are responsible for any tickets or tolls incurred during your rental.

Yes, same-day bookings are welcome based on availability. We recommend calling ahead to ensure your preferred vehicle is ready.

Yes, we offer after-hours pick up and drop-off. Just let us know in advance, and we’ll provide you with instructions.

Yes! If a higher-tier vehicle is available at pickup, we’ll gladly accommodate an upgrade for an additional fee.

No hidden fees. All costs, including taxes, fees, and optional extras, are clearly shown before you confirm your booking.